Following are our solutions to common issues customers have with their Merchant Services Providers
- Not hearing back from Merchant Services provider?
Herman Merchant Services is with you as long as you are a client of one of ours. We are here to provide you with great customer service for the long haul ensuring the value propositions continue over time! - Calls get redirected overseas?
By calling GOAT Payment’s/PayJunction’s toll-free number and pressing option 3, then listening for the next prompt, a live professional will pick up your calls.
No long hold times! - Rates going up?
Some merchant services provider may have signed you up with a “teaser rate.” You start with a lower rate, only to find that over a period of time your rates go up!
- Your rates should be the same from day one. The only exception is if the credit card service (Visa or Mastercard) raises their rates, then it is passed on to the merchant. At HMS we monitor your account to help ensure you always get the best services at the best rates.
- Long term Contract?
We at HMS have aligned ourselves with two premier companies that do not have contracts. It is a month-to-month agreement. You can try either company out and determine if our companies are a good fit. - Had to purchase or lease equipment?
Our customers have no startup costs. We do not believe that you need to purchase or lease equipment. Our contactless terminals are included! If you need additional equipment, that can be arranged. - Exit fee to cancel agreement?
Both companies we represent do not charge an exit or cancellation fee since there is no long-term contract.
- If there is a cancellation fee in your current agreement, it may be to your advantage to consider us. Our customers typically save between 15% – 27% off current providers rates. There is a good chance that you will easily recoup that cancelation/exit fee by signing up with us.
- Your customers currently must wait 7-10 business days to receive credit?
Both companies provide a refund in 2-5 business days. - Is there a better way to accept payment remotely?
What is unique about PayJunction and GOAT Payments is that your customer is sent an email or a text message to request a payment. When they click on the hyper link, they are directed to your company’s website. - Chargeback protections?
PayJunction and GOAT Payments’ software programs give you an alert. With card not present, you email your customer for a payment. They proceed to pay your dealership by clicking on the link that sends them to your dealership’s website. You are protected two ways: with our remote signature, you captured their signature on their smart phone or computer as well as obtaining the customers IP address.
Sound like this is the way you want your merchant services to work? Michael Herman is ready to explain how PayJunction can make merchant services better.
