Following are our solutions to common issues customers have with their Merchant Services Providers
- Not hearing back from Merchant Services provider?
Herman Merchant Services is with you as long as you are a client of PayJunction. I am here to provide you with great customer service for the long haul. - Calls get redirected overseas?
By calling our toll-free number and pressing option 3, then listening for the next prompt, a live professional will pick up your calls.
No long hold times! - Rates going up?
Your merchant services provider may have signed you up with a “teaser rate.” You start with a lower rate, only to find that over a period of time your rates go up so that the merchant services provider can start making a profit from your account.
- Your rates should be the same from day one. The only exception is if Visa or Mastercard raise their rates, then it is passed on to the merchant.
- Long term Contract?
In the 22 plus years that PayJunction has been around, they have never required a contract. It is a month-to-month agreement. - Had to purchase or lease equipment?
PayJunction does not have their customers purchase or lease equipment, and there is no startup cost. Our contactless terminals are included! If you need additional equipment, that can be arranged. - Miscellaneous charges such as gateway, compliance or statement fees?
A merchant should not have to pay statement, gateway or compliance fees. With PayJunction you will have the top level PCi compliance included. - Exit fee to cancel agreement?
PayJunction does not charge an exit or cancellation fee since there is no long term contract.
- If there is a cancellation fee in your current agreement, it may be to your advantage to consider hiring me. My customers typically save between 15% – 27% off current providers rates. There is a good chance that you will easily recoup that cancelation/exit fee by signing up with me.
- Your customers currently have to wait 7-10 business days to receive credit?
PayJunction provides refunds in 1-3 business days. - Is there a better way to accept payment remotely?
What is unique about PayJunction, there is a remote signature capture. Your customer is sent an email to request a payment, then they click on the hyper link, which directs them to your company’s website. We will help you put a pay it here button on your company’s website free of charge! - Chargeback protections?
PayJunction’s software program you will receive an alert. With card not present, you email your customer for a payment. They proceed to pay your dealership by clicking on the link that sends them to your dealership’s website. You are protected two ways: with our remote signature, you captured their signature on their smart phone or computer as well as obtaining the customers IP address. - Online payment options?
PayJunction is an all-inclusive merchant services processer, a payment gateway, and a software company. You do not need to hire a 3rd party company to assist you when customers wish to purchase goods or services on your website. We will assist your IT department. Your cost is nothing! You can send a link for your customers to make a payment. Going forward, PayJunction will help you obtain your receivables on a timelier basis.
Sound like this is the way you want your merchant services to work? Michael Herman is ready to explain how PayJunction can make merchant services better.